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Rental FAQ 2016-12-12T23:12:23+00:00

Rental FAQ

Whether this is your first time traveling to a vacation home or your 10th year, you may have some questions before you travel. Read below to view our most frequently asked questions and answers.

Check In: 2-5pm
Check Out: 10am

Check In will take place at our office in Palm Springs unless you have a concierge check in. Our office is located on 2500 N. Palm Canyon Dr. Ste B-5, Palm Springs CA 92262. Prior to any keys issued, you must be Paid in Full and have completed and turned in your Vacation Stay Agreement.

You can cancel up to 30 days prior to your arrival for a short term rental. Rentals greater than 30 days must give us 60 days notice in writing. In the event that you have to cancel within our cancellation period this will result in a loss of your deposit. We always attempt to re-rent the property and in that case any money collected will be refunded to you less our $100 cancelation fee.

Any canceled reservation held for 120 days or longer will result in a forfeiture of all monies paid. If we are able to re-rent the property for the nights you have canceled, after the guest checks-in you will receive a refund for the nights re-booked; refund subject to standard $100 cancellation fee.

Included in the clean you receive a complimentary starter kit of supplies including shampoo, conditioner, bath and body soap, laundry detergent, paper towels etc. The departure clean includes toilets, tubs, mirrors, floors, and bathrooms all cleaned in full. Linens and towels are washed and beds are remade. Fresh towels are hung in the bathrooms. We clean the kitchen starting with the refrigerator, stove, and counters. We vacuum all the floors, dust all the window sills, and remove all cobwebs. We hose and sweep down the patio and entry. We try to make sure the toaster, breadboard, and microwave are cleaned and ready for the next tenant. We also report to the owner any additional cleaning suggestions which might improve the property.

As part of your cleaning fee, a pre-arrival inspection is conducted 24 hours in advance by one of our in-house staff associates. Pictures are taken before and after your occupancy to document the status of the property.

All of our private home residences have pools. During the winter months (Starting October-May) optional pool heat may be requested. Pool Heat pricing for individual homes differs based upon the size and scale of the pool.
For your convenience, a $89 damage waiver is available to you in lieu of a cash security deposit. This damage waiver covers up to $800 in accidental damage and is non refundable.
We do offer travel insurance and you can add this to your reservation. Give us a call and speak with one of our reservation agents for more information 760-322-2500 ext 2.
All of our vacation rentals are furnished and have a full kitchen with amenities including a microwave, coffee maker, toaster and blender. Each property is stocked with all cooking and serving including plates, bowls and utensils, as well as a can opener, corkscrew measuring spoons and more. A complimentary starter kit of supplies is provided in the rental which includes; two rolls of toilet paper per bathroom, kitchen sponge, 1 Large Paper towel, hand soap, dish soap and standard cleaning supplies. If you are traveling and staying with us for more than the weekend you will be responsible for restocking supplies during your stay.
50% first deposit is required to book the reservation. Your balance is due 14 days prior to your arrival.  If you are arriving in less than 14 days you will need to be paid in full.
Every effort has been made to provide accurate and complete information on this website; however, we are not responsible for printing errors, omissions, in-0perative appliances or changes in furnishings or equipment by homeowners, or other matters that are beyond our control. If you have any particular requirements or personal needs, we suggest that you speak directly with one of our reservation agents to see if they can assist you.
Rentals of less than 28 nights are subject to a transient occupancy tax of 9%,10%, or 11.5% depending upon property location. The City of Palm Springs also imposes the 11.5% tax on the cleaning fee.
Palm Springs: 11.50% for all reservations 28 days or less
Cathedral City: 12.00% for all reservations 30 days or less
Rancho-Mirage: 10.00% for all reservations 28 days or less
Palm Desert: 9.00% for all reservations 28 days or less

La Quinta : 10.00% for all reservations 31 days or less

Properties in McLean Company Rentals’ rental program are required to adhere to a Minimum Furnishing List. All of our homes and condos provide the following amenities (unless otherwise noted in the property description).

  • Washer/Dryer
  • Central Air/Heat Throughout All Rooms
  • Fully Furnished and Decorate Well Equipped Kitchen-Refrigerator, Oven, Microwave, Coffee Maker, Toaster or Toaster Oven, Dishwasher Telephone (unless noted otherwise)
  • TV/VCR/DVD
  • Dishware/Glasses
  • Silverware/Cutlery
  • Pots & Pans/Cookware
  • Linens/Blankets/Pillows
  • Bath Towels/Hand Towels
  • Kitchen Towels
  • Vacuum
  • Iron/Ironing Board
  • Patio Furniture
  • Barbecue (where permitted)
  • All necessary Pictures & Accessories
We do not leave any chemicals in the home. As part of the cleaning fee, we do provide each arriving guest with a starter kit of hand & body soap, toilet paper & Kleenex, shampoo & conditioner for each bathroom, dish washing & laundry soap, & trash bags. A 24 hour pre-arrival Inspection is conduction prior to check-in. This pre-arrival ensure that the property is rent ready and adheres to our company standards. Digital photos are taken to document the status of the property both at pre-arrival and check-out clean.
All properties managed by McLean Company Rentals are non-smoking.  Please respect the property and do not smoke inside.