COVID-19 Update

Most updated information regarding the state of travel in Palm Springs.

Cleaning Guidelines

We look forward to welcoming all guests back to the desert soon. As a member of the Vacation Rental Managers Association and Vacation Rentals Housekeeping Professionals, we are pleased to provide the following guidelines for all home rentals.

FACE COVERINGS REQUIRED IN PUBLIC

Wearing a mask is required statewide. Various cities within the Coachella Valley also require face masks to be worn when in the public right of way or out front of stores. Wearing a mask or cloth face covering can slow the spread of COVID-19 by limiting the release of virus into the air. It also reinforces physical distancing, and shows you care about the health of others. Face coverings can include bandanas, neck gaiters, hand-sewn masks, scarves or other cloth covering the nose and mouth. Residents are discouraged from purchasing medical-grade masks.

COVID-19 RESOURCES

The State of California's all-encompassing COVID-19 resource website - https://covid19.ca.gov - features facts about the virus, dos and don'ts, tips, and links to information about unemployment, small business loans and other resources.

Other great resources for up-to-date information on the community response to COVID-19 can be found on the following resource sites:

COVID19 - Cancelation Policy Updates

During this uncertain time, we would like to clarify guest questions related to upcoming reservations in light of the recent Coronavirus pandemic.

With this in mind, we have launched the following temporary updates to our cancellation policies.

For existing reservations booked prior to March 13, 2020 for an arrival before September 15, 2020: Guests can rebook their stay for a future date of stay within one year of their original reservation.
For new reservations we will allow for a flexible cancelation policy to allow for your deposit to be used towards a future date of stay. While it is unclear whether another lock down could occur, we understand that you may want the flexibility to rebook your date of stay if Covid19 prevents you from traveling.
We encourage you to book your travel dates and secure your reservation as soon as possible. Our staff is available to answer any and all questions regarding traveling to our destination.

Additionally we want you to know that we have taken precautionary measures to protect our guests, owners, employees, families, partners, and customers. Our office is closed to the public but we can arrange for key pick-up or self access check in for our vacation homes.

Please feel free to reach out to us if you have any questions.

800-777-4606 or email info@mclean.company

Frequently Asked Questions

regarding COVID19 and my booking

Cancelations

If your reservation is coming up within the next 30 days, you are within our cancelation period. That being said, we have updated our cancelation policy to allow you to rebook your reservation up to a year of your original date.

How are you cleaning my vacation rental?

In an effort to promote healthy environments, we have advised all our cleaning staff to leave disinfecting cleaning wipes or spray on the counters for your use. Your cleaning fee covers a full sanitized clean between rentals, which includes all door handles and surfaces.

Can I legally travel to Palm Springs area?

Leisure travel is currently permitted within the County of Riverside and state of California. Retail and restaurants are open for business and we look forward to welcoming you!

Helpful Links

Riverside Health Department

CDC