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Corona Virus Update

Most updated information regarding the state of travel in Palm Springs. 

Cleaning Guidelines

We look forward to welcoming all guests back to the desert soon.  As a member of the Vacation Rental Managers Association and Vacation Rentals Housekeeping Professionals, we are pleased to provide the following guidelines for all home rentals.

COUNTY OF RIVERSIDE - Vacation Rental & Emergency Housing Clarification

The county of Riverside recently voted 5-0 to rescind all emergency orders prohibiting vacation rentals. Cities in the Coachella Valley still have the following restrictions:

Vacation rentals less than 30 days are not allowed.  If you are looking to shelter in place or are an essential worker, you must be a person who is either: 

  • Displaced and cannot return to their home because there is a person who lives in their home that has to be isolated/quarantined or;
  • A person who is at high risk for severe illness living in their home or;
  • a person who needs to be isolated/quarantined or;
  • a person who is part of the essential workers - need to have the details of the industry.   This would likely be related to the medical industry only.

We can only accept reservations for the above circumstances for 14-night stays or more. Please contact our reservations department for more information.  (800)-777-4606


The City of Palm Springs has voted to require face coverings in public. Face coverings can include bandanas, neck gaiters, hand-sewn masks, scarves or other cloth covering the nose and mouth. Residents are discouraged from purchasing medical-grade masks. 


Additionally, the order prohibits all public or private gatherings, regardless ofsize or location. Exceptions for essential businesses are outlined in the full order.  


The State of California's all-encompassing COVID-19 resource website - - features facts about the virus, dos and don'ts, tips, and links to information about unemployment, small business loans and other resources. 

Riverside County Economic Development's website - - consolidates assistance resources and information for local businesses.

Other great resources for up-to-date information on the community response to COVID-19 can be found on the following resource sites:

Please also reference the city's website for the latest response and requirements in each of our nine cities.

COVID19 - Cancelation Policy Updates

During this uncertain time, we would like to clarify guest questions related to upcoming reservations in light of the recent Coronavirus pandemic. 

With this in mind, we have launched the following temporary updates to our cancellation policies.

  • For existing reservations booked prior to March 13, 2020 for an arrival before September 15, 2020: Guests can rebook their stay for a future date of stay within one year of their original reservation.  
  • For new reservations we will update cancellation terms to offer a rebooking option 14-days prior to arrival.  This will apply for new reservations booked beginning March 13, 2020 for an arrival before September 15, 2020. Guests can cancel and rebook up to 14 days before their arrival. If a guest cancels within 14 days of arrival, the reservation is non-refundable unless force majeure conditions apply. 

Additionally we want you to know that we have taken precautionary measures to protect our guests, owners, employees, families, partners, and customers.  

As of 04/06/2020 our office location in Palm Springs will be closed. All workers will be working remotely.  You can reach us by phone or email.  

Please feel free to reach out to us if you have any questions. 

800-777-4606 or email

Frequently Asked Questions 

regarding COVID19 and my booking




If your reservation is coming up within the next 30 days, you are within our cancelation period. That being said, we have updated our cancelation policy to allow you to rebook your reservation up to a year of your original date. 

How are you cleaning my vacation rental? 

In an effort to promote healthy environments, we have advised all our cleaning staff to leave disinfecting cleaning wipes or spray on the counters for your use.  Your cleaning fee covers a full sanitized clean between rentals, which includes all door handles and surfaces.

Can I legally travel to Palm Springs?

Please read the guidelines put forth by the county of riverside. The most recent update is that all short term rentals are anything less than 60 days.  Essential workers and first responders in need of housing are exempt. Please contact our reservations department if you need clarification. 




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